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常見問題

1.   How to contact Xclusive Interior Design to get the preliminary design quotation?
Our clients can directly contact our customer service hotline on 5201 1341; our customer service officer will help you to get an appointment for our designer on-site visit and making quotation. In addition, our clients can also use other channels to get the free design consultation. (Including Email, Facebook page and Whatapps)

2.   Are there any additional charges for onsite checking and making design quotation?
Xclusive provides free 1 time face-to-face consultation by professional designer with initial quotation, onsite measurement and 3D rendering will prepaid $1000 and it will deducted once deposited paid.

3.   Are there any extra charges of construction drawing, AutoCAD floor plan and 3D renderings?
All the design package including all the design drawings and computer 3D renderings. Xclusive Interior Designwill not receive any additional charges.

4.   How to monitor the progress of the project?
There is no need for you to visit the apartment regularly for checking during the renovation process. We would monitor our team to make sure that the construction work is done properly. Our designer would regularly deliver the onsite situation by email or mobile communication tools such as Whatsapp and WeChat so that the customer can understand the progress easily. If our clients want to supervise in person, designers will accompany clients to have the site visit

5.   Can I ask the designer to help me purchasing the decoration items?
Designers are willing to help clients to purchase decoration items such as a design sofa, coffee table, curtains and lights.

6.   Do our clients need to handle the paperwork?
Customers only need to make an appointment with Space Smith’s designers and we will go to customer's apartment. We promise that all the paperwork will be handled by our customer service officer in order to helps our customer to save time to travel and dealing with the paperwork.

1. 如何獲取初步 Xclusive Interior Design 的初步設計報價?
我們的客戶可直接致電我們的客戶服務熱線5201 1341 ; 我們的客戶服務人員將幫助您預約我們的設計師現場參觀和報價。 我們的客戶還可以使用其他渠道獲得免費的設計諮詢 (如電郵、Facebook、Whatsapp)。

2. 施工圖,AutoCAD平面圖和3D效果圖是否需要額外收費?
所有設計套餐包括所有設計圖紙, 平面圖和3D效果圖。 只需預付$1000 ,Xclusive Interior Design會在下單後扣回,將不收取任何額外費用。

3. 如何監控項目進度?
在裝修過程中,您無需定期訪問公寓以進行檢查。 我們會監督我們的團隊,以確保施工工作正確完成。 我們的設計師會定期通過電郵或Whatsapp和微信,提供現場情況,以便客戶輕鬆了解進度。 如果我們的客戶想親自監督,設計師將陪同客戶進行實地考察。

4. 我可以請設計師幫我購買裝飾品嗎?
設計師樂意幫助客戶購買及配襯裝飾品,如設計沙發、茶几、窗簾和燈具。

5.我們的客戶是否需要處理文書工作?
我們承諾所有文書工作將由我們的客戶服務人員處理,以幫助我們的客戶節省旅行時間和處理文書工作。